Tag: Interactive Voice Response

Dove Communications a leader in unified communications announced today that the company has launched a revolutionary full-service cloud voice program which is radically shaking up the industry. Dove Communications created this program in response to growing customer demand for a simplified, all-inclusive program that would encapsulate all of the key products and services a business […]

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The rapid growth of mobile devices and Internet usage has also increased the expectations of customers. Customers are able to call up a company from everywhere and at any time of the day or night. Thus, going through the cumbersome process of traditional Interactive Voice Response (IVR) is no more a preferred choice and customers […]

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