Month: September 2014

One of the key changes in the telecommunications field is the role played by Unified communications. UC enables the integration of  real time communication services such as instant messaging with non-real time communication services such as unified messaging. Unified Communications is largely undefined and not sold as a package. It is more a amalgamation of […]

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The rapid growth of mobile devices and Internet usage has also increased the expectations of customers. Customers are able to call up a company from everywhere and at any time of the day or night. Thus, going through the cumbersome process of traditional Interactive Voice Response (IVR) is no more a preferred choice and customers […]

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