E911 Acknowledgment

DOVE COMMUNICATIONS, INC.

E911 Emergency Calling Disclosure Notice and Customer Acknowledgment

This form must be signed separately before VoIP service activation • February 2026

PLEASE READ THIS ENTIRE DOCUMENT CAREFULLY BEFORE SIGNING. BY SIGNING BELOW, YOU CONFIRM THAT YOU UNDERSTAND AND ACCEPT ALL LIMITATIONS DESCRIBED IN THIS DOCUMENT AND AGREE THAT YOUR VoIP SERVICE DOES NOT PROVIDE TRADITIONAL 911 SERVICE.

SECTION 1 — VoIP IS NOT TRADITIONAL TELEPHONE SERVICE

Dove Communications, Inc. provides internet-based Voice over Internet Protocol (VoIP) telephone services. VoIP services differ fundamentally from traditional wireline or cellular telephone service. You must understand these differences before activating or using any VoIP service provided by Dove.

Traditional 911: When you call 911 from a traditional landline, your service address is typically available to the Public Safety Answering Point (PSAP) and emergency personnel are dispatched to that address.

VoIP E911: When you call 911 from a VoIP service, the call is routed as an Enhanced 911 (E911) call. Your physical location is NOT automatically detected. Emergency services are dispatched only to the address you have manually registered with Dove in advance. If that address is wrong, outdated, or missing, emergency services may be sent to the wrong location or may not be notified at all.

SECTION 2 — KNOWN LIMITATIONS OF VoIP E911

Client acknowledges each of the following limitations of VoIP E911 service:

1. Registered address required. E911 will only function correctly if Client has registered an accurate, current physical address for each device, user, extension, softphone, or endpoint using the VoIP service. A P.O. Box is not a valid registered address.

2. Wrong location risk. A 911 call may be routed to the emergency call center associated with the registered address, which may not be the caller’s actual location at the time of the emergency.

3. Wrong PSAP or unstaffed line. A 911 call may be routed to the wrong Public Safety Answering Point, to an administrative line that is not staffed for emergency dispatch, or to a call center that does not receive correct location information.

4. Power failure. If electrical power is lost at the location where VoIP equipment is installed, E911 calling will not function until power is restored. VoIP phones do not operate on battery backup unless a separate UPS with adequate capacity is maintained.

5. Internet or broadband outage. If Client’s internet connection, ISP service, LAN, router, firewall, or broadband service fails, is degraded, or is suspended, E911 calling will not function until service is restored.

6. Softphones and mobile apps. Softphone applications, mobile apps, and PC-based VoIP clients may not support E911 at all, or may only support E911 at the registered service address. Using a softphone or app from a different location will not update E911 routing automatically.

7. Non-native numbers and ported numbers. Numbers ported from another carrier or assigned from outside Dove’s standard number inventory may experience delays or failures in E911 routing until carrier records are fully updated.

8. Account suspension or termination. If Client’s account is suspended, disconnected, or terminated for any reason, E911 calling will not function during the suspension or after termination.

9. Network congestion. Network congestion may result in delayed routing of E911 calls compared to traditional telephone service.

10. Reconfiguration without notice. If Client moves equipment, changes extensions, adds users, or modifies VoIP configurations without notifying Dove and updating E911 registration, E911 service may be incorrect or unavailable.

11. No guarantee of availability. Dove does not guarantee that E911 service will be available, correctly routed, or effective under all circumstances.

SECTION 3 — CLIENT’S MANDATORY E911 OBLIGATIONS

To activate and maintain E911 service, Client must do all of the following:

• Register the accurate physical service address (street address, floor, suite, or room number if applicable) for each VoIP device, softphone, extension, or endpoint before activating or using that device for the first time.

• After registering or updating a service address, verify the correct emergency address is on file by dialing 933 from the registered VoIP device. Dialing 933 is a non-emergency test call that confirms the address information associated with the line. Client should verify the address after initial activation and after any address change.

• Notify Dove in writing at least three (3) business days before any move, relocation, reconfiguration, or change to the physical location where any VoIP device or service is used, so that Dove can update E911 registration in advance.

• Notify Dove immediately in writing if any registered address becomes incorrect for any reason, even if a planned move has not yet occurred.

• Notify all employees, contractors, guests, and authorized users who use the VoIP service of the limitations described in this document and of the location-dependent nature of E911 service.

• Affix or maintain any required 911 limitation sticker or label on or near each VoIP desk phone or device. Dove will supply required stickers with device delivery; additional stickers are available on request.

• Maintain alternative means of contacting emergency services (such as a traditional telephone line, cellular service, or other independent communication means) at every location where the VoIP service is used. Client must not rely on VoIP as the sole means of accessing emergency services.

• Register location changes promptly by written notice to service@dovecommunications.com. Do not rely on verbal or phone notification for E911 address changes.

SECTION 4 — KARI’S LAW AND RAY BAUM’S ACT

For clients deploying VoIP services as part of a Multi-Line Telephone System (MLTS) — including systems covering multiple offices, floors, rooms, or suites — additional federal requirements apply under Kari’s Law and the RAY BAUM’s Act:

• Direct 911 dialing: Users must be able to dial 911 directly without dialing a prefix, access code, or ‘9’ first.

• On-site notification: The system must be configured to simultaneously notify a designated on-site party (such as a front desk, security desk, or building management contact) whenever a 911 call is placed.

• Dispatchable location: The system must transmit a dispatchable location — including street address plus floor, room, suite, or other sub-location identifier — with each 911 call where technically feasible.

Client is responsible for providing Dove with accurate location, sub-location, floor, room, suite, extension, and user information required to properly configure these features. Dove will configure the system to support these requirements to the extent technically supported by the applicable platform and equipment. Client is responsible for any limitations arising from Client’s building infrastructure, network configuration, or equipment.

SECTION 5 — UNREGISTERED DEVICE FEE

If Client places a 911 call from a VoIP device that has not been registered with a valid, accurate physical service address, that call will be categorized as a “Rogue/Unregistered 911 Call.” Client will be charged a cost-recovery fee of $250.00 per incident, which is non-refundable except to the extent prohibited by law or where the charge resulted from Dove’s billing error. This fee is a cost-recovery charge intended to recover expenses associated with unregistered emergency calls and does not constitute a fine or penalty. This fee applies whether or not emergency services are actually dispatched as a result of the call. Client’s obligation to register all devices and maintain current location information as described in Section 3 is the primary means of avoiding this fee.

SECTION 6 — DOVE’S DISCLAIMER OF E911 LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DOVE DISCLAIMS ALL LIABILITY FOR ANY FAILURE, INTERRUPTION, INCORRECT ROUTING, DELAYED ROUTING, UNAVAILABILITY, OR INADEQUACY OF E911 EMERGENCY CALLING SERVICE, INCLUDING BUT NOT LIMITED TO:

• Failure of emergency services to be notified, dispatched, or to respond;

• Incorrect routing of a 911 call due to an inaccurate, outdated, or missing registered address;

• Failure of E911 to function during power outages, internet outages, account suspension, or service termination;

• Bodily injury, death, property damage, or other harm arising from any failure of E911 service;

• Any reliance on VoIP as the sole means of contacting emergency services.

This disclaimer applies to the maximum extent permitted by law and does not waive any obligation that cannot be lawfully waived under applicable FCC rules or California law. Client’s exclusive remedy for E911 failures, to the extent any remedy is available, is limited as provided in the Master Services Agreement and Service-Specific Terms.

SECTION 7 — CUSTOMER ACKNOWLEDGMENT AND SIGNATURE

By signing below, Client confirms that: (1) it has read and understood this entire document; (2) it accepts all limitations of VoIP E911 service described above; (3) it will comply with all E911 registration and notification obligations; (4) it will maintain alternative emergency access at all locations where VoIP service is used; and (5) it understands that Dove’s liability for E911 failures is limited as described above.

CLIENT AUTHORIZED REPRESENTATIVE:

Printed Name: _____________________________________________

Title: _____________________________________________

Signature: _____________________________________________

Date: _____________________________________________

DOVE COMMUNICATIONS, INC. — FOR OFFICE USE:

E911 Registration Confirmed By: _____________________________________________

Date Confirmed: _____________________________________________

All Devices Registered (Y/N): _____________________________________________

Dove Communications, Inc. | 1374 E. 41st St., Los Angeles, CA 90011 | (213) 234-2500 | service@dovecommunications.com

California Contractor License #715876 | BSIS ACO License #8206 | BSIS QM: Ofir Yungman #8030 | CPUC Registration U-1772-C / DVF