DOVE COMMUNICATIONS, INC.

Alarm, Security & Monitoring Contract Addendum

Required for alarm installation, monitoring, CCTV, access control, and physical security services • February 2026

Alarm Company Operator	Dove Communications, Inc.
BSIS ACO License Number	8206
BSIS Qualified Manager	Ofir Yungman \| BSIS QM License #8030 \| Current
CSLB License Number	#715876 — C7 Low Voltage Systems
Alarm Agent / Sales Rep BSIS Reg. #	Ofir Yungman \| BSIS QM License #8030
Business Address	1374 E. 41st St., Los Angeles, CA 90011
Phone / Email	(213) 234-2500 \| service@dovecommunications.com
Emergency Monitoring Line	(213) 234-2500 \| Available 24 hours / 7 days a week
Document Version	1.0 \| Effective Date: February 1, 2026
Relationship To MSA & SST	This Addendum supplements the Master Services Agreement and Service-Specific Terms for alarm, monitoring, and physical security services. Where this Addendum conflicts with the MSA or SST solely regarding alarm/security services, this Addendum controls.

CALIFORNIA BSIS NOTICE: Dove Communications, Inc. is licensed as an Alarm Company Operator by the California Bureau of Security and Investigative Services (BSIS). To verify licensing or file a complaint: BSIS, P.O. Box 989002, West Sacramento, CA 95798-9002 | (800) 952-5210 | bsis.ca.gov

SECTION 1 — SCOPE OF SERVICES

This Addendum applies to the following services, as indicated in the applicable Quote:

Intrusion / Burglar Alarm	[ ] Installation [ ] Monitoring [ ] Maintenance [ ] Not Included
CCTV / Video Surveillance	[ ] Installation [ ] Cloud Recording [ ] Remote Viewing [ ] Not Included
Access Control	[ ] Installation [ ] Hosted Management [ ] Maintenance [ ] Not Included
Video Verification / AI Analytics	[ ] Included [ ] Not Included
Remote Guarding / Live Monitoring	[ ] Included [ ] Not Included
Environmental Monitoring	[ ] Included [ ] Not Included
Monitoring Center	[ ] Included — Third Party Center [ ] Not Included

SECTION 2 — SYSTEM AND SERVICE DESCRIPTION

Premises Address
System Description / Equipment
Monitoring Type (if applicable)
Communication Pathway (if applicable)	[ ] IP / Internet [ ] Cellular [ ] Dual-Path [ ] Other: _______
Cloud Retention Period (if applicable)
Quote / Account Number

SECTION 3 — PAYMENT SCHEDULE

If the total contract price for alarm services under this Addendum exceeds $250, the payment schedule is as follows, unless the applicable Quote states otherwise:

• 25% due upon acceptance and signing of this Addendum and the applicable Quote;

• 60% due upon delivery of equipment or commencement of installation;

• Remaining balance due upon substantial completion of installation and successful system test.

Recurring monitoring, cloud, or subscription fees are billed as stated in the applicable Quote, beginning on the commencement date specified in the Quote.

SECTION 4 — NOT AN INSURER — CRITICAL ACKNOWLEDGMENT

PLEASE READ THIS SECTION CAREFULLY. IT LIMITS DOVE’S LIABILITY FOR ALARM AND MONITORING FAILURES.

Client expressly acknowledges and agrees to each of the following:

4.1. Dove is not an insurer. The alarm, monitoring, CCTV, access control, and related security services provided under this Addendum are not insurance, are not a substitute for insurance, and are not intended to guarantee the prevention, detection, or elimination of any loss, crime, intrusion, fire, emergency, or safety event.

4.2. Fees are not premiums. The fees charged for alarm and monitoring services bear no relationship to the value of Client’s property, business, data, assets, or operations. Fees are charged based on the limited nature of the services provided and the liability limitations in this Addendum.

4.3. No guarantee of detection or response. No alarm, video, access control, AI analytics, or monitoring system can detect, classify, verify, prevent, or respond to all events. Systems may fail to detect events due to equipment failure, communication pathway failure, power outage, configuration issues, environmental conditions, signal interference, or other causes.

4.4. Client must maintain insurance. Client is solely responsible for maintaining appropriate property, liability, business interruption, cyber, and other insurance to protect against losses that monitoring services may fail to prevent or detect.

4.5. Dove is not a guarantor of emergency response. Dispatch, law enforcement response, guard response, and emergency personnel actions are outside Dove’s control. Dove does not guarantee response time, intervention, or outcome.

FIRE AND LIFE-SAFETY LIMITATION. Dove does not provide fire alarm, fire life-safety, sprinkler monitoring, elevator emergency communication, or other regulated life-safety installation, monitoring, or inspection services. Dove is not licensed for fire alarm or fire life-safety work. Any references to emergency, alarm, or monitoring functionality in this Addendum or in a Quote apply only to intrusion, burglar, access control, video surveillance, environmental sensors, and related non-fire security services expressly purchased. If Client requires fire alarm or life-safety services, Client must contract with an appropriately licensed fire alarm contractor.

SECTION 5 — MONITORING LIABILITY CAP

To the fullest extent permitted by law, and consistent with Section B.3A of Dove’s Service-Specific Terms, Dove’s aggregate liability for any claim arising out of or relating to alarm services, monitoring services, video surveillance, video verification, dispatch handling, signal transmission, event response, cloud recording, remote viewing, access control, or related physical-security services shall not exceed the lesser of:

• (a) the total amount of recurring service fees actually paid by Client to Dove for the affected Service during the three (3) months immediately preceding the event giving rise to the claim; or

• (b) $2,500.

This cap applies regardless of the theory of liability, including negligence, breach of contract, strict liability, or any other theory. Client acknowledges that the monitoring fees charged are based on this limited liability and that Client has the opportunity to obtain broader protection through insurance.

SECTION 6 — CUSTOMER TRAINING

Following completion of installation, Dove will provide Client’s designated personnel with basic training on system operation, arming and disarming procedures, camera access and viewing (where applicable), access control administration (where applicable), and false alarm prevention. Training will be provided during normal business hours. Additional training sessions are available at Dove’s then-current rates.

SECTION 7 — PERMITS, FALSE ALARMS, AND AHJ COMPLIANCE

Client is solely responsible for:

• Obtaining and maintaining all required alarm permits, registration certificates, AHJ approvals, and enhanced-call-verification or police-response authorizations before system activation;

• All fines, penalties, fees, and permit costs arising from false alarms, regardless of cause;

• Notifying Dove immediately of any change to permit status, AHJ requirements, or law enforcement response policies that may affect monitoring or dispatch;

• Ensuring that the system is properly armed and disarmed according to the provided schedule and that all authorized users are trained;

• Notifying the monitoring center (if applicable) before conducting system tests to prevent false dispatch.

SECTION 8 — CALL LIST, CONTACT INFORMATION, AND RESPONSE INSTRUCTIONS

Client shall provide and keep current at all times:

• Authorized call list with names, phone numbers, and authority levels;

• Emergency contacts and escalation order;

• After-hours and weekend contacts;

• Access instructions for emergency responders and guard response;

• Arming/disarming schedule;

• Verbal passcode and duress code (if applicable);

• Response protocol instructions (dispatch-first vs. call-first, etc.).

Dove and any monitoring center will rely on the most recent information on file. Dove is not responsible for missed contacts, delayed dispatch, or incorrect responses caused by outdated, incomplete, or incorrect contact information.

Updates to call lists, response protocols, or emergency contacts are not effective until received and processed by Dove or the applicable monitoring center.

SECTION 9 — COMMUNICATION PATHWAY AND INFRASTRUCTURE

Alarm signal transmission, remote video access, and cloud recording depend on one or more communication pathways, which may include internet, cellular, broadband, or other carrier services. Client is responsible for maintaining required communication infrastructure, internet connectivity, power (including UPS/battery backup as recommended by Dove), and network access necessary for system operation, unless expressly included in the Quote.

Dove is not responsible for signal failure, missed alarm events, recording interruptions, or remote access failures caused by pathway outages, carrier issues, network configuration changes, or power failures on Client’s side.

SECTION 10 — CAMERA PLACEMENT, AUDIO, AND PRIVACY COMPLIANCE

Client is solely responsible for:

• Lawful placement of all cameras and audio-recording devices;

• Providing all required notices, disclosures, and signage to employees, visitors, tenants, and other persons at the monitored location, as required by California law (including Penal Code §632) and applicable federal and local law;

• Obtaining all required consents for any audio recording features;

• Ensuring cameras are not positioned in locations where individuals have a reasonable expectation of privacy (such as restrooms, locker rooms, or private offices) unless expressly permitted by law;

• Complying with California biometric, privacy, workplace monitoring, and tenant notification requirements applicable to Client’s industry and premises, workplace monitoring, and tenant notification requirements applicable to Client’s industry and premises.

Dove does not determine whether Client’s camera placement, audio use, or recording practices comply with applicable law. Client indemnifies Dove for any claims arising from Client’s recording, surveillance, or monitoring practices as set forth in the Master Services Agreement and Service-Specific Terms.

SECTION 11 — CLOUD RECORDING, RETENTION, AND EVIDENTIARY LIMITATIONS

Unless the Quote expressly states otherwise:

• Cloud recording retention periods are as stated in the applicable Quote and are not guaranteed;

• Dove does not guarantee the completeness, continuity, admissibility, or evidentiary integrity of any recording or clip;

• Recordings may not be available due to equipment failure, communication pathway outage, storage limitations, subscription level, or third-party platform issues;

• Dove has no obligation to preserve, export, or deliver recordings for legal hold, litigation, insurance, or law enforcement purposes unless separately agreed in writing.

SECTION 11A — RECORD RETENTION; ALARM AGENT REGISTRATION

As required by California Business and Professions Code §7599 et seq. and 16 California Code of Regulations §602 et seq., Dove will retain alarm-related business records, including this Contract Addendum, alarm agent registration records, and applicable monitoring records, for the period required by California law (currently a minimum of three (3) years), and will make such records available to the California Bureau of Security and Investigative Services (BSIS) upon lawful request.

All Dove personnel performing alarm-agent functions, including direct sales of alarm or security services, alarm system installation and service, alarm system response, and similar BSIS-regulated activities, will hold a current and valid BSIS Alarm Agent registration as required by California law. Client may verify the registration of any individual representing Dove by contacting BSIS at bsis.ca.gov or (800) 952-5210.

SECTION 11B — ADDITIONAL PROVISIONS FOR RESIDENTIAL CLIENTS

This Section 11B applies only when Dove provides alarm, monitoring, or security services to an individual at a residential property for personal, family, or household purposes (a “Residential Client”). Commercial and business clients are not subject to this Section 11B.

Three-Day / Five-Day Right to Cancel. Residential Clients have the cancellation rights set forth in Section 12 below, including the extended five (5) business day cancellation right for senior citizens age 65 and older as required by California Civil Code §1689.5 and §1689.7.

Auto-Renewal Disclosure (CA B&P §§17600–17606). If this Contract Addendum or any associated Quote provides for automatic renewal of monitoring or recurring services, the Residential Client is entitled to clear and conspicuous notice of the renewal terms before purchase, and may cancel auto-renewal at any time by emailing service@dovecommunications.com or by mailing written notice to Dove Communications, Inc., 1374 E. 41st St., Los Angeles, CA 90011. Cancellation will take effect at the end of the then-current term unless Dove agrees otherwise in writing. Dove will provide reminder notice of upcoming auto-renewal where required by California law.

Down Payment Limit (CA B&P §7159). For Residential Clients on home-improvement-type alarm/security installations subject to California Business and Professions Code §7159, any required initial down payment will not exceed the lesser of ten percent (10%) of the total contract price or one thousand dollars ($1,000), and progress payments will be tied to work completed in accordance with §7159.

Mandatory Consumer Disclosures. Notwithstanding any other provision of this Contract Addendum or the Master Services Agreement, the following consumer protections apply to Residential Clients and cannot be waived: (a) the right to cancel under Section 12 below; (b) any non-waivable rights under the federal Magnuson-Moss Warranty Act; (c) any non-waivable rights under the California Consumers Legal Remedies Act (Civil Code §§1750 et seq.); (d) any non-waivable rights regarding limitations on liability or warranties under California Civil Code §1668; and (e) any non-waivable rights under California Business and Professions Code §§7150 et seq. relating to home improvement contracts.

Class Action Waiver / Arbitration. The arbitration and class-action-waiver provisions in the Master Services Agreement apply to Residential Clients to the fullest extent permitted by California law, subject to the public-injunctive-relief carve-out and severability provisions of those sections. Dove will pay the arbitrator’s and arbitration administrator’s fees that exceed the amount Residential Client would have paid as a court filing fee, to the extent required by applicable law.

Liability Cap Acknowledgment. Residential Client acknowledges that monitoring fees are nominal in comparison to the value of the protected property and the potential losses that could result from a security incident, and that the liability cap and the “not an insurer” provisions of this Contract Addendum and the Master Services Agreement are bargained-for terms reflecting that Dove is not an insurer. Residential Client is strongly advised to maintain homeowner’s, renter’s, or other appropriate insurance to cover risks of property loss, theft, fire, personal injury, and similar events. Nothing in this Section 11B limits any non-waivable consumer rights under California law.

SECTION 12 — THREE-DAY RIGHT TO CANCEL

NOTICE OF YOUR RIGHT TO CANCEL

You may cancel this alarm services contract within THREE (3) BUSINESS DAYS after the date you received a signed and dated copy of this contract that includes this notice, or within FIVE (5) BUSINESS DAYS if you are 65 years of age or older.

Cancel By Email: service@dovecommunications.com

Cancel By Mail: Dove Communications, Inc., 1374 E. 41st St., Los Angeles, CA 90011

DETACHABLE CANCELLATION FORM — NOTICE OF CANCELLATION

To cancel this contract, complete and deliver this form:

I, [CLIENT NAME], cancel the alarm/security services contract dated _______ with Dove Communications, Inc. for services at [ADDRESS].

Client Signature: ___________________________

Date: ___________________________

SECTION 13 — SIGNATURES

By signing below, both parties agree to the terms of this Alarm, Security & Monitoring Contract Addendum.

DOVE COMMUNICATIONS, INC.

Printed Name: _____________________________________________

Title: _____________________________________________

Signature: _____________________________________________

Date: _____________________________________________

CLIENT:

Client Legal Name: _______________________________________________________

Printed Name: _____________________________________________

Title / Authority to Sign: _____________________________________________

Signature: _____________________________________________

Date: _____________________________________________

Copy of Contract Received (Date): _____________________________________________

BSIS complaints: P.O. Box 989002, West Sacramento, CA 95798 | (800) 952-5210 | bsis.ca.gov

CALL US NOW! 1.213.234.2500

Alarm & Security Addendum

Alarm & Security Addendum