The Business Internet Services That Protect Against Downtime
If the internet blinks, your whole day breaks
The moment your connection stutters or, heaven forbid, drops entirely, phones go quiet, chats freeze, connections are lost, and productivity grinds to a halt. For small and midsize businesses in Los Angeles, even an hour of downtime will certainly impact your bottom line, possibly damage customer relationships, and no doubt stress out everyone on your team. What’s your plan? Do you have anything mapped out and documented?
Before we push you into a full-blown panic, let’s bring the temperature down a bit because you don’t have to gamble your day-to-day operations on a single circuit. The goal is to shine a light on your options and what will be most useful for fortifying your business. With the right business internet services, but equally paired with managed network services, smart redundancy, and automatic failover, you can stay online and keep calls crystal clear even when a carrier stumbles. We’ll spend the rest of this blog detailing what’s involved in reliable internet services.
Why work with a trusted broker to tackle the mass of business internet providers instead of going it alone?
1) You get the right dedicated internet circuits and get to skip the stack of seemingly identical quotes
As with most major metros, a carrier’s coverage and performance can vary block by block. With a vendor-neutral broker, you can compare all the options for business internet services like fiber, cable, fixed wireless, and dedicated internet access (DIA) from multiple providers. The purpose is to match your sites, budget, and uptime needs regardless of the vendor, but with the coverage and support.
As a one-stop technology partner, Dove Communications has long-standing partnerships across carriers and technology brands; we advocate for you rather than any single network.
2) You gain managed network services, so problems get fixed fast
In technology, the best and cheapest medicine is prevention rather than fixing issues after the fact. One aspect is proactive monitoring of network traffic and implementing Quality of Service (QoS) for voice, watching for jitter, packet loss, and correcting issues before users notice. Then, when more significant firmware updates and security patches come along, those happen during off-hours. And lastly, you have a local team to call, day or night, if anything goes off script and needs attention.
3) You add business continuity by design and keep your business running
From wildfires to heat-related power blips, Southern California keeps businesses on their toes. Dove’s cloud voice platform and reliable business internet architectures are built to fail over to alternate routes or mobile apps, keeping your company reachable even during the most chaotic of situations.
The building blocks of choosing business internet plans: redundancy, failover, and managed voice
Internet redundancy solutions you can trust
| Layer | Solution | What it does | When/Where to use |
| Circuit | Dual carriers (fiber + cable) | Survives a provider outage | Primary sites, storefronts, clinics |
| Transport | SD-WAN | Bonds/steers traffic for the best call quality | Multi-site or voice-heavy teams |
| Cellular | 4G LTE failover internet | Automatic backup path if wired links fail | Any site with revenue at risk |
| LAN | Dual firewalls/switches | Eliminates single points of failure | Locations with compliance needs |
Dove can help guide you in creating your cohesive stack and pair you with the best partners, so your people don’t have to “figure it out” during an outage.
Hosted VoIP + UC for clear calls during chaos
Wherever you are with cloud voice, your phone keeps ringing even if a building loses power or a circuit fails. Those calls can be configured to route to mobile apps, alternate numbers, or other sites automatically. That’s built-in business continuity internet for your phone system.
Dove works with leading hosted VoIP platforms, RingCentral, 8×8, Nextiva, and more, and because we’re experts across all of them, we can tailor the right fit for your needs. Your business is a unique snowflake, and we’ll help determine your must-haves and nice-to-haves without putting on blinders or locking you into a single business internet services provider or plan.
Check out our detailed guide: The Complete Guide to Business Telephone Systems for Los Angeles Businesses
“But do we really need all that?” The common objections we routinely hear
“Our internet rarely goes down.”
Maybe. But “rarely” isn’t “never,” and the cost of a single outage can dwarf the price of a backup circuit. A simple 4G/5G failover or a second coax/fiber link can turn a bad day into a non-event, and the best part is your staff and customers won’t even notice the handoff.
“VoIP drops calls when bandwidth dips and hits our data caps.”
Not when engineered correctly. Prioritized QoS, SD-WAN traffic steering, and dual-path internet keep HD voice smooth. Dove’s managed approach to business internet services monitors and tunes these policies for you. VoIP dropped call crisis averted.
“We don’t have IT staff for this.”
You don’t need a full IT team. Dove handles everything needed to get your phone and network services up and running, from cabling and carrier coordination to installation and ongoing monitoring. And if your needs go beyond our scope, we can connect you with trusted IT partners who can help. With our local technicians on call across Southern California, you’ll never be left on your own.
“Won’t switching be a hassle?”
Implementation is designed to be fast and low-friction. Minimal on-site hardware, number porting with zero downtime, and hands-on training help teams adopt new tools without disruption.
Voice quality matters: protect your business needs and customer experience
If you interact with a customer base at all, dropped or jittery calls can erode trust. With cloud voice, managed network services, and SD-WAN, Dove prioritizes real-time traffic, so your team sounds great, from the front desk to field techs on the 405. And if something does go sideways, you’re backed by a local support team that can roll a truck when remote fixes aren’t enough.
What reliable business internet looks like in real life
Scenario A: Two-site retailer in West L.A.
- Primary: fiber DIA
- Secondary: cable broadband
- SD-WAN: steers VoIP and POS first
- Cellular failover: kicks in if both wired links balk
Result: card terminals and phones stay up during a neighborhood outage; store managers can stay focused and keep serving customers.
Scenario B: Professional services firm with hybrid staff
- UCaaS with mobile and desktop apps
- Dual-WAN firewall with QoS for voice/video
- Managed network services for updates and monitoring
Result: no more “Can you hear me now?”. Meetings and calls remain stable even when the home office circuit hiccups.
Scenario C: Clinic requiring strict uptime
- Redundant switches and APs
- Dual ISPs with SD-WAN
- E911-ready cloud voice; automatic reroute to mobiles
Result: patients reach the front desk regardless of a local outage; staff can escalate quickly with a clear, reliable voice.
Beyond connectivity and download speeds: why one partner makes it easier
Dove is much more than a master of circuits. We integrate phones, carrier services, access control, surveillance, and data cabling so your communications and security share a single, resilient backbone with one accountable partner. It’s the advantage of a true one-stop shop for business internet services that L.A. businesses have relied on since 1992.
Quick checklist: Are you protected against costly downtime?
Take a look at this checklist and rate your current setup before making the changes you want to make. How do you measure up?
- Two diverse internet paths (different providers/mediums)
- SD-WAN prioritizing VoIP and interactive traffic
- 4G LTE failover internet configured and tested
- Cloud voice with mobile app backup and auto-reroute
- Proactive monitoring with alerting and overnight patching
- Documented escalation path (who to call, how to fail over)
If you’re missing two or more, it’s time to shore up your continuity plan.
Now that you know the facts, the next step is to design your uptime plan with a local expert
Dove Communications will assess your current setup, map carrier options at your address, and design a layered redundancy plan that fits your budget. Bonus, we’ll manage it for you going forward. We’ve proudly been doing exactly that for Southern California residents and organizations since 1992.
Don’t let a single circuit hold your business hostage. Talk with an expert today and get a right-sized, resilient connectivity plan with managed support from a local team.
